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This Driver Support removal guide contains instructions to completely remove Driver Support virus, malware, and other threats from your computer.
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GE Security Advisory GEIP13-06: Dec 19: GEIP13-05: Proficy HMI/SCADA – CIMPLICITY web access remote code exec: GE Security Advisory GEIP13-05: Oct 7: GEIP13-04: Proficy DNP3 I/O Driver: Denial of Service: GE Security Advisory GEIP13-04: Jun 18: GEIP13-03: Proficy HMI/SCADA – CIMPLICITY WebView buffer overflows: GE Security Advisory GEIP13. (6) Select, train, test, and license vehicle drivers and equipment operators according to this regulation and local requirements. (7) Provide sustainment training IAW this regulation. (8) Include evaluation of driver training programs as a part of the Command Inspection Program (CIP). The Driver Training Program checklist is at Appendix B.
Download and install Malwarebytes to remove Driver Support immediately.
What is Driver Support?
Driver Support (also found as DriverSupport or Driver Support with Active Optimization) is a Potentially Unwanted Program (or PUP) that is self-promoted as a free Windows Driver Updater program that can be used to scan for and update outdated drivers on your computer. Driver Support is not free to use the way it is marketed, but some distribution platforms may claim otherwise which is recognized as deceptive marketing. Security and ethical concerns with the program rise from how it is distributed, how it is advertised, and the potential harm it can bring to your computer once it is installed or even used as directed.
Driver Support claims that it can locate missing, out-of-date, and corrupted drivers on your computer by scanning your system. And when it completes a scan, it will claim that it can fix all the driver errors it locates and update all the drives that need to be updated; However, you can’t actually use Driver Support to update drivers or perform anything that is needed unless you purchase a subscription. As you see, Driver Support is not free to use, the ability to scan your machine is the only option available for free and the scanning option may provide users with questionable data.
When Driver Support is installed, it will begin to observe system data and will perform a scan of a computer’s drivers. *Every time we have ran this program, it concluded that we had at least 7 out-of-date drivers although we were using a brand new machine with freshly updated drivers. Once the scan is complete, Driver Support may display a pop-under advertisements or an advertisement in a new browser window that will claim allow users to fix the problem with their computers.
Driver Support will collect manually information submitted online. They do this by asking for the user to register the product by supplying their name, email, country, and zip code. The program and the Driver Support pop-ups will never detail how much the product costs. If a user supplies the information, a user may receive a high amount of email spam from the company and their affiliates.
Some users complain that Driver Support may be difficult to uninstall, often causing errors or other system issues during the process. If this is the case, to uninstall Driver Support, you may need to access the Program Files folder in order to locate the publisher folder and initiate the uninstall.exe file. There are also other solutions around uninstalling pesky software suggested in the removal guide below.
If Driver Support is installed you will experience many forms of pop-up advertisements, including pop-up videos that take over an entire browser window. Even after Driver Support is uninstalled, you may still notice pop-up ads. If this is the case, you will need to use Anti-Malware software like Malwarebytes to remove unwanted adware.
1. Remove Driver Support with Malwarebytes
1. Download and Install Malwarebytes Anti-Malware software.
2. Open Malwarebytes and click the Scan Now button – or go to the Scan tab and click the Start Scan button.3. Once the Malwarebytes scan is complete click the Remove Quarantined button.
4. To finish the Malwarebytes scan and remove detected threats click the Finish button and restart your computer if prompted to do so.
2. Perform a second-opinion scan with HitmanPro
1. Download and Install HitmanPro.
2. Open HitmanPro and click Next to start scanning your computer. *If you are using the free version you may choose to create a copy or perform a one-time scan.3. Once the HitmanPro scan is complete click the Next button.
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4. To activate the free version of HitmanPro: enter your email address twice and click the Activate button.
5. Click the Reboot button.
3. Uninstall unwanted programs from Windows
1. Open Windows Start Menu and go to the Control Panel.
2. In the Programs section click Uninstall a program. In earlier versions of Windows, this is listed as “Add and remove programs.”
3. Search for Driver Support in the list of installed programs and double click it to initiate the manual uninstall process. If you cannot find the program than it was successfully removed in previous steps.
4. Once you have uninstalled Driver Support, search for other unwanted programs that may be installed on your computer and uninstall them as well.
4. Remove unwanted add-ons and extensions
Google Chrome
1. Click the Customize and control Google Chrome icon and go to More tools > Extensions.
2. Search for the unwanted extension in the list and click the trashcan icon.
Mozilla Firefox
1. Open the Menu and click Add-ons.
2. Search for the unwanted add-on and click Remove.
Microsoft Internet Explorer
1. Go to Tools (Alt+X) and click Manage add-ons.
2. Search for the unwanted add-on in the list, select it with your mouse, and click Remove.
Apple Safari
1. Go to Safari > Preferences > Extensions.
2. Search for the unwanted extension in the list and click the Uninstall button.
5. Cleanup and repair settings with CCleaner
1. Download and Install CCleaner by Piriform.
2. Open CCleaner and go to the main Cleaner screen. Click the Analyze button. When the process is complete, click the Run Cleaner button on the bottom right of the program interface.3. Go to Tools > Startup and search for suspicious entries in each tab starting from Windows all the way to Content Menu. If you find anything suspicious click it and click the Delete button to remove it.
4. Go to the Registry window and click the Scan for Issues button. When the scan is complete click the Fix selected issues… button and click Fix All Selected Issues.
Tips to stay safe online
- Use multilayered security software with real-time capabilities like Malwarebytes and Norton Security. Antivirus or Antimalware software with real-time protection keeps you protected by blocking known malicious files before they get on your computer or mobile device.
- Backup your computer and personal files to an external drive or online backup service
- Create a restore point on your computer in case you need to restore your computer to a date before the infection
- Avoid downloading and installing apps, browser extensions, and programs you are not familiar with
- Avoid downloading and installing apps, browser extensions, and programs from websites you are not familiar with – some websites use their own download manager to bundle additional programs with the initial download
- If you plan to download and install freeware, open source software or shareware make sure to be alert when you install the object and read all the instructions presented by the download manager
- Avoid torrents and P2P clients
- Do not open email messages from senders you do not know
NVIDIA released security updates to fix 12 high and medium severity vulnerabilities in the Windows GPU display driver and the NVIDIA GeForce Experience (GFE) software.
NVIDIA GFE is a GeForce GTX graphics card companion app which, according to NVIDIA, 'keeps your drivers up to date, automatically optimizes your game settings, and gives you the easiest way to share your greatest gaming moments with friends.'
The flaws addressed by NVIDIA today could lead to code execution, escalation of privileges, information disclosure, and denial of service on vulnerable Windows computers after exploitation.
All of today's patched security issues require local user access and cannot be exploited remotely, with attackers having to depend on user interaction to execute the exploits designed to abuse one of the fixed bugs on unpatched systems.
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High severity security issues
The patched vulnerabilities received CVSS V3 base scores ranging from 5.1 to 7.8 from NVIDIA, with four of them having received high severity risk assessments, while eight others were assigned medium risk base scores, all of them impacting Windows systems.
By exploiting security issues, attackers can escalate their privileges making it possible to gain permissions above the ones granted by the compromised system initially.
These flaws would also enable them to render vulnerable machines temporarily unusable by triggering denial of service states, as well as locally execute malicious code on the vulnerable Windows machines.
The GPU Display Driver security issues fixed by NVIDIA in the November 2019 security updates are listed below, together with full descriptions and their CVSS V3 base scores.
| CVE | Description | Base Score |
| CVE‑2019‑5690 | NVIDIA Windows GPU Display Driver contains a vulnerability in the kernel mode layer (nvlddmkm.sys) handler for DxgkDdiEscape in which the size of an input buffer is not validated, which may lead to denial of service or escalation of privileges. | 7.8 |
| CVE‑2019‑5691 | NVIDIA Windows GPU Display Driver contains a vulnerability in the kernel mode layer (nvlddmkm.sys) handler for DxgkDdiEscape in which a NULL pointer is dereferenced, which may lead to denial of service or escalation of privileges. | 7.8 |
| CVE‑2019‑5692 | NVIDIA Windows GPU Display Driver contains a vulnerability in the kernel mode layer (nvlddmkm.sys) handler for DxgkDdiEscape in which the product uses untrusted input when calculating or using an array index, which may lead to escalation of privileges or denial of service. | 7.1 |
| CVE‑2019‑5693 | NVIDIA Windows GPU Display Driver contains a vulnerability in the kernel mode layer (nvlddmkm.sys) in which the program accesses or uses a pointer that has not been initialized, which may lead to denial of service. | 6.5 |
| CVE‑2019‑5694 | NVIDIA Windows GPU Display Driver contains a vulnerability in NVIDIA Control Panel in which it incorrectly loads Windows system DLLs without validating the path or signature (also known as a binary planting or DLL preloading attack), which may lead to denial of service or information disclosure through code execution. The attacker requires local system access. | 6.5 |
| CVE‑2019‑5695 | NVIDIA Windows GPU Display Driver contains a vulnerability in the local service provider component in which an attacker with local system and privileged access can incorrectly load Windows system DLLs without validating the path or signature (also known as a binary planting or DLL preloading attack), which may lead to denial of service or information disclosure through code execution. | 6.5 |
| CVE‑2019‑5696 | NVIDIA Virtual GPU Manager contains a vulnerability in which the provision of an incorrectly sized buffer by a guest VM leads to GPU out-of-bound access, which may lead to a denial of service. | 5.5 |
| CVE‑2019‑5697 | NVIDIA Virtual GPU Manager contains a vulnerability in which it may grant a guest access to memory that it does not own, which may lead to information disclosure or denial of service. | 5.3 |
| CVE‑2019‑5698 | NVIDIA Virtual GPU Manager contains a vulnerability in the vGPU plugin, in which an input index value is incorrectly validated, which may lead to denial of service. | 5.1 |
The GFE security issues are also listed in the table below, with full descriptions and CVSS V3 base scores.
| CVE | Description | Base Score |
| CVE‑2019‑5701 | NVIDIA GeForce Experience contains a vulnerability when GameStream is enabled in which an attacker with local system access can load the Intel graphics driver DLLs without validating the path or signature (also known as a binary planting or DLL preloading attack), which may lead to denial of service, information disclosure or escalation of privileges through code execution. | 7.8 |
| CVE‑2019‑5689 | NVIDIA GeForce Experience contains a vulnerability in the Downloader component in which a user with local system access can craft input that may allow malicious files to be downloaded and saved.This behavior may lead to code execution, denial of service, or information disclosure. | 6.7 |
| CVE‑2019‑5695 | NVIDIA GeForce Experience contains a vulnerability in the local service provider component in which an attacker with local system and privileged access can incorrectly loads Windows system DLLs without validating the path or signature (also known as a binary planting or DLL preloading attack), which may lead to denial of service or information disclosure through code execution. | 6.5 |
The 'risk assessment is based on an average of risk across a diverse set of installed systems and may not represent the true risk of your local installation,' according to the security advisories. 'NVIDIA recommends consulting a security or IT professional to evaluate the risk to your specific configuration.'
NVIDIA also acknowledges the following reporters for disclosing some of the issues patched today:
- Hashim Jawad of ACTIVELabs: CVE-2019-5701
- Siyuan Yi of Chengdu University of Technology: CVE-2019-5689
- Peleg Hadar of SafeBreach Labs: CVE-2019-5694, CVE-2019-5695, CVE-2019-5695
NVIDIA's two advisories published today here and here also list the driver and GeForce Experience versions impacted by the 12 patched security issues.
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Users are urged to update their GeForce, Quadro, NVS, and Tesla Windows GPU display drivers by applying the security update available on the NVIDIA Driver Downloads page. Some of the affected driver versions will receive patches during the week of November 18 as per NVIDIA.
The company also advises customers to patch their GeForce Experience software by downloading the latest version from the GeForce Experience Downloads page or by launching the client to have it applied via the automatic update mechanism
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